Question 1

How long does delivery take?

Accepted Answer

A tested US Shopify checkout showed International shipping with an estimated transit time of 6–12 business days after dispatch. Processing before dispatch is additional, and no processing duration has been confirmed. This is not a guaranteed delivery date; review the estimate offered for your actual order at checkout.

Question 2

How much is shipping to the United States?

Accepted Answer

Shopify calculates shipping based on the items in your cart and your delivery address. One tested US order showed $5.62 USD, but that is not a flat rate for every product or order. Review your actual shipping cost and final total at checkout before payment.

Question 3

Where do you ship?

Accepted Answer

US shipping was confirmed in a successful checkout test. We also ship to Israel and selected international destinations under our published policy. Available methods and destinations for your order are confirmed at checkout.

Question 4

Which plug type should I choose?

Accepted Answer

Many of our hot tools are offered in several plug types (for example US, EU, UK or AU). Select the plug that matches your country under “Plug Type” before adding to cart, and check the voltage notes in the product description.

Question 5

Can I return an item?

Accepted Answer

We offer a voluntary 30-day return period from the date you receive your order. Items should be unused and in their original condition and packaging. Contact us first so we can send return instructions. Your statutory rights are not affected.

Question 6

How do I track my order?

Accepted Answer

Tracking information is provided when it becomes available from the carrier or fulfillment partner. Sign in to your account to view your orders, or contact us with your order number.

Question 7

Is checkout secure?

Accepted Answer

You pay through Shopify's secure checkout; we never see or store your card details. Allpay Secure Payment appeared in our tested US checkout. Payment methods available for your actual order are shown before you pay.

Question 8

Why did my order arrive in separate packages?

Accepted Answer

Orders with multiple products may be fulfilled by different suppliers, so they can arrive separately or on different dates. Separate tracking is provided where available.

Frequently Asked Questions